At theHekim, we are committed to delivering your orders quickly, safely, and affordably. This Shipping Policy outlines the timelines, charges, and conditions for product delivery across India.
1. Shipping Coverage
We deliver to all major cities, towns, and serviceable pin codes across India through trusted courier partners.
Currently, we do not ship internationally.
2. Shipping Charges
Free Shipping on all orders above ₹999.
Orders below ₹999 may attract a nominal shipping fee (₹100) based on location.
Any promotional “Free Shipping” offers will be highlighted during checkout.
3. Order Processing Time
Orders are processed and dispatched within 1–3 business days of receiving full payment.
Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Timelines
Estimated delivery time after dispatch:
Metro cities: 2–4 working days
Tier 2 & 3 cities: 3–6 working days
Rural or remote areas: 5–8 working days
Note: Delays may occur due to weather, courier constraints, or festivals. Tracking will be provided for transparency.
5. Order Tracking
Once your order is shipped, you will receive:
A tracking ID
Courier partner name
A link to track your delivery status online
For help with tracking, contact us via WhatsApp or email.
6. Delivery Issues
If your package is:
Delayed: Contact our support for real-time updates.
Damaged: Do not accept the delivery and notify us immediately.
Lost in transit: We will arrange for a replacement or refund after courier confirmation.
7. Address & Delivery Attempts
Please provide a complete and accurate address to avoid delivery delays.
Our courier partners will make up to 2 delivery attempts.
If undelivered due to incorrect address or unavailability, the order will be returned to us and re-shipped upon customer confirmation (additional charges may apply).
8. Contact Us
For any shipping-related questions or delivery assistance:
Email: info@thehekim.com
Phone/WhatsApp: +91 98075 62620, +91 70548 47676
Website: www.thehekim.com