20 answers about Unani medicines, ordering, payment, delivery and returns.
theHekim and Unani medicines
What is theHekim?
theHekim is an online platform founded in 2021, focused on delivering high-quality Unani medicines at affordable prices. We offer a wide range of classical and patent formulations for immunity, digestion, men’s health, pain relief, and general wellness.
Are the products on theHekim authentic?
Yes, all our products are 100% genuine and sourced from licensed Unani manufacturers and registered pharmacies. We prioritize products that meet AYUSH or GMP certification standards for safety and quality.
What’s the difference between classical and patent Unani medicines?
- Classical medicines are traditional formulations like Majoon, Itrifal, Khamira, and Safoof, based on ancient Unani texts.
- Patent medicines are modern formulations developed by manufacturers using Unani principles for specific conditions.
Are these products safe to use?
How should I store Unani medicines?
Store in a cool, dry place away from direct sunlight. Always keep products in their original packaging and away from children.
Can I take Unani and allopathic medicines together?
Ordering
How do I place an order?
Just follow these steps:
- Browse the website and select your products
- Add to cart and proceed to checkout
- Enter your shipping details and choose a payment method
- Confirm the order – you’ll receive a confirmation via email or WhatsApp
Can I modify or cancel an order after placing it?
Orders can be modified or cancelled only before they are shipped. To request changes, contact us immediately via WhatsApp or phone.
What if an item I ordered is out of stock?
If an item becomes unavailable after you place the order, we will:
Notify you immediately
Offer a replacement or refund the specific item amount Payments
Can I cancel my order?
Payment
What payment methods do you accept?
We support:
- Credit/Debit Cards (Visa, MasterCard, Rupay)
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- Wallets
- Cash on Delivery (available for select pin codes)
Is payment through your website safe?
Delivery and tracking
How much does shipping cost?
- Free shipping on orders above ₹999
- ₹100 shipping fee for orders below ₹999
How long does it take to deliver my order?
- 2–4 working days in metro cities
- 3–6 working days in tier 2/3 cities
- 5–8 days in remote or rural areas
Do you offer tracking?
Yes. Once your order is shipped, you’ll receive a tracking link via SMS, WhatsApp, or email to monitor your parcel in real-time.
Returns and refunds
What is your return policy?
- You received the wrong product
- The item is damaged or expired
- The product is different from what was ordered
How do I return a product?
- Contact our support team with your order ID and issue description
- Share clear photos of the product/packaging
- We will verify and initiate reverse pickup or refund
When will I get my refund?
Help and consultation
How can I contact customer service?
E-mail: info@thehekim.com
Phone / WhatsApp: +91 98075 62620 / +91 70548 47676
Do you offer consultation or product guidance?
Still have a question?
Our team answers 24/7, 365 days a year, in English, Hindi and Urdu.